• Library Advocacy
• Leadership Development
• Board/Staff Roles & Relationships
• Customer Service
• Color Code
• Managing the One-Person Library
• Hiring, Motivating & Evaluating Library Staff
• Management Skills for Librarians
• Organizational Culture
• Fundraising & Development

Library Advocacy
Participants will review the legislative process and learn how to "scan" the political environment for opportunities and challenges. The dos and don'ts of lobbying are covered, along with effective communication tips and ways in which library supporters can achieve maximum impact with limited resources. -- Available as a half-day or full-day workshop.

Leadership Development
Utilizing the L.E.A.D. profile assessment tool, each participant gains insight into his/her natural leadership style. Participants learn the difference between leaders and managers, why leadership is critical to an organization, and an understanding of the skills successful leaders employ.
-- Available as a half-day or full-day seminar.

Board/Staff Roles & Relationships
Understanding the unique roles of both board members and staff eliminates tension and assists any organization in being more productive. This workshop outlines the responsibilities of board members and staff in management decisions, policy setting, personnel issues, planning, communication, financial, and legal issues.
-- Available in 2 hour "mini" sessions, half-day, and full day seminars.

Customer Service
The role of service in the library and just who are its customers is discussed as well as suggestions for success in working with and for customers. This workshop introduces participants to the role of customer-contact, to techniques for enhanced communication with customers, to strategies for building better relations with customers, and to strategies for dealing with the complaints of displeased customers.
-- Available as a half-day, full-day, or 2-day seminar.

Color Code
Everyone has a distinct personality pattern. Your personality includes
specific ways of thinking, reasoning, feeling, and acting. Each person
is born with a single Core Motive (or Core Color) that remains stable
throughout life. While your Core Motive never changes, you can develop
strengths and/or limitations from the different personalities over time
and in different situations.

The Color Code personality workshop will help you understand your Core
Motive and provide insights to working more effectively with others. The
profile will help you understand your innate strengths and limitations,
and help you relate more effectively with others, both at work and at home.
--Available as a half-day or full-day seminar.

Managing the One-Person Library
How can you "do it all" and "get it all done" when you are "it?" Participants in this workshop will learn techniques to maximize time and effectiveness, resources to make day-to-day management easier, and how to anticipate and plan for the future.
-- Available as a full-day seminar.

Hiring, Motivating, and Evaluating Library Staff
How do you make certain your library has the positions it needs and that you hire and retain the qualified staff to fill those positions? This seminar includes an overview of the laws affecting employment, developing job descriptions, interviewing candidates, performance appraisals, and motivating, guiding, and disciplining staff.
-- Available as a full-day seminar.

Management Skills for Librarians
Described as a "2-day MBA" by one participant, this seminar focuses on understanding the role of the library in the larger environment, provides an overview of the management function, identifies and explores the skills necessary to be a successful manger, and provides insight in the area of group dynamics and successful team work.
-- Available as a 2-day seminar; shorter sessions available on specific management aspects.

Organizational Culture
Understanding the cultural and political climate of an organization is a key element in working effectively with, or within, the structure. Participants in this workshop will learn the types of organizational culture, how to read a culture, the value of creating a strong culture organization, the importance of "culture fit," and how to manage culture successfully.
-- Available as a half-day or full-day seminar.

Fundraising and Development for Libraries
Participants learn how fundraising works, how to attract donors to your cause, how to solicit major gifts, and the legal rules and requirements in soliciting donations.
-- Available as a half-day or full-day seminar.

For additional information on any of these programs and how they can be tailored to your professional development needs, contact us at Hartzell-Mika Consulting, P.O. Box 4396, East Lansing, MI 48823 or by email